Step 1: Check Power Connections

Before proceeding, ensure that your desk is properly connected to power. Verify the following:

• The working control box shows a green light if connected to power properly. 
• The keypad is receiving power if it lights up when you press buttons. 

Step 2: Identify Your SmartDesk Version

To proceed with troubleshooting, you need to identify your desk model. Please locate the Part No. or Model No. on the label attached to the control box. 

Step 3: Reset your SmartDesk

Part No: TC15S-1294-002

• Unplug the SmartDesk from the main power supply. Unplug all cables that connect the legs and keypad to the control box. Wait for at least 60 seconds.
• Press and hold the down button until the desktop is in the lowest position, then release the button and press the down button again for 5 seconds.
• When the keypad screen displays "RST", release the button, press and hold the down button until the keypad screen displays the number.

Part No: TC15-1294-002, TC15-1294-003, TC16-1294-001

• Unplug the SmartDesk from the main power supply and wait for 60 seconds. Plug it back in and wait for another 60 seconds.
• Press the up and down buttons (at the same time) until the desk lowers all the way down and beeps. 
• Release both buttons.
• Press the down button until you hear three beeps or until the screen starts flashing. If you hear beeping or see the screen flashing, you can release the button. If neither happens, you can release it after 20 seconds.

After the last beep or after the screen stops flashing, you should be able to operate the desk normally.

Model No. ASW0722-....002B

• Unplug the power cord to the control box.
• Unplug the cable from the keypad to the control box and re-plug all the cables again.
• Press and hold the down button until the desk top is in the lowest position, then release the button and press the down button again for 5 seconds, when the keypad screen display "RST", release the button, press and hold
  the down button until the keypad screen displays the number.

Model DB02.001

• Keep pressing down key till the desktop till display shows "E-1'' and ''res'' alternately and release the key (10 seconds)
• Keep pressing down key, the desktop will move slowly down and return back till the display shows '60' (10 seconds)
• Release the key. The electrically height-adjustable desk can be used normally.