The screw size we provide in the package is M4x12mm. If you find the screw is too short for your particular desk/wall, we suggest you use an M4x24mm screw instead.

Which screw size should I use to attach the monitor arm?

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To change your order information including: - Shipping address - Shipping date Please visit <a href='https://www.autonomous.ai/help-center/my-order-account/shipping-address-change-instructions' target='_blank'>here</a> and follow the instructions provided. If your order label is no longer "Order confirmed" and/or you have additional requests related to editing your order information not listed above, please send us your request by filling out the form below. Our Customer Service will get back to you soon. Thank you!

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To quickly cancel your order, please visit the link <a href='https://www.autonomous.ai/help-center/my-order-and-payment/can-i-change-or-cancel-my-order' target='_blank'>here</a> and follow step by step. Please kindly note that only orders with the status "Order confirmed" can be canceled by you. In other cases, please send us your request by filling out the form below. Our Customer Service will get back to you soon. Thank you!

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You can return the order within the trial. The sales item is not eligible for return. In the meanwhile, please kindly check your receipt & Autonomous Refunds and Returns policies <a href='https://www.autonomous.ai/help-center/policy/trial-return-exchange-policy' target='_blank'>here</a> to make sure you understand your rights and responsibilities. Thank you!

After receiving a refund notification email from us, the money will be fully reflected in your account within 3-5 business days. If not, please send us your request by filling out the form below. Our Customer Service will get back to you soon. Thank you! *Please note that if you're filing a dispute, we will be unable to issue your money. You would need to cancel the dispute and inform us by filling out the form below.

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Please visit <a href='https://www.autonomous.ai/track-your-order' target='_blank'>here</a> to track your order status. To get other information about the Autonomous shipping policy, please visit <a href='https://www.autonomous.ai/help-center/shipping' target='_blank'>here</a>. In case the information we provide does not help, please request support by filling out the form below. Our Customer Service will get back to you soon. Thank you!

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We sincerely apologize for any inconvenience caused and will contact you ASAP to provide a solution. Thank you so much for your time.

Please find out our tips for common product troubleshooting <a href='https://www.autonomous.ai/help-center/products-and-troubleshooting' target='_blank'>here</a>. In case the information we provide does not help, please request support by filling out the form below. Our Customer Service will get back to you soon. Thank you!

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Visit <a href='https://www.autonomous.ai/help-center/product#standing-desks' target='_blank'>here</a> to search for product FAQs. Or join our community <a href='https://labs.autonomous.ai/' target='_blank'>here</a> for more discussions. In case the information we provide does not help, please request support by filling out the form below. Our Customer Service will get back to you soon. Thank you!

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To quickly return your order, please visit the link <a href='https://www.autonomous.ai/help-center/my-order-account/order-return-request-instructions' target='_blank'>here</a> and follow step by step. If you are unable to make a return request, please fill out the form below.

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Note: Please kindly note that the refund amount will reach your bank account 3 - 5 business days from when we receive your request and returned products.

To quickly return your order, please visit the link <a href='https://www.autonomous.ai/help-center/my-order-account/order-return-request-instructions' target='_blank'>here</a> and follow step by step. If you are unable to make a return request, please fill out the form below. Our Customer Service will get back to you soon. In the meanwhile, please kindly check Autonomous Refunds and Returns policies <a href='https://www.autonomous.ai/help-center/policy/trial-return-exchange-policy' target='_blank'>here</a> to make sure you understand your rights and responsibilities. Thank you!

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Which screw size should I use to attach the monitor arm?

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