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Frequently asked questions
- Autonomous Desk Eureka (SmartDesk Core)
- SmartDesk Pro
- SmartDesk Core FID (2023)
- SmartDesk Connect
- SmartDesk Corner
- On Autonomous.ai, select Sign in at the top right.
- Select Your orders.
- If you're logged in to your account, select Track Your order. For orders with 8 digits or less, please track your shipment using this link: track-order.autonomous.ai
How do I assemble my Autonomous SmartDesk?
Our SmartDesk comes with an instruction manual included in the box. For a clear step-by-step guide on how to assemble your Autonomous SmartDesk, please view the instructional videos below for
For more information about the Autonomous Product Guide, you can also visit our Youtube channel or contact us.
Can I reschedule delivery date?
Regrettably, the delivery date is contingent upon the carrier's schedule. We recommend reaching out to the carrier directly to arrange for your package to be rerouted to a nearby delivery center.
What are the differences between Autonomous Desk Eureka & Autonomous Desk Expanse?
The Standard frame (without top) has a height range of 28.3" - 47.5" is only compatible with Classic Top size and has a 5-year warranty.
The Extended frame (without top) has a wider height range of 25.4" - 51" and a longer, compatible with both Classic and XL tops, and has 7-year warranty. Both frames hold up to 300 lbs of weight.
For a complete side-by-side comparison of our Autonomous Desk Eureka & Autonomous Desk Expanse, please refer to the informative video below:
Why was only part of my order delivered?
If you order is shipped in multiple packages, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
How can I track my order?
To diversify its product range, Autonomous is currently cooperating with a number of third-party sellers. In most cases, third-party sellers handle customer service for orders shipped directly from them. You can find the seller's name right under the product name.
Autonomous send an email with a tracking link as soon as your package ships, which you can use any time to check its progress.
For more information about your Order Status definition, visit this article or contact us.
