Questions fréquemment posées

What are the differences between Autonomous Desk Eureka & Autonomous Desk Expanse?

The Standard frame (without top) has a height range of 28.3" - 47.5"  is only compatible with Classic Top size and has a 5-year warranty.
The Extended frame (without top) has a wider height range of 25.4" - 51" and a longer, compatible with both Classic and XL tops, and has 7-year warranty. Both frames hold up to 300 lbs of weight.
For a complete side-by-side comparison of our Autonomous Desk Eureka & Autonomous Desk Expanse, please refer to the informative video below:

Dans quelle mesure cet article a-t-il été utile ?



Can I reschedule delivery date?

Regrettably, the delivery date is contingent upon the carrier's schedule. We recommend reaching out to the carrier directly to arrange for your package to be rerouted to a nearby delivery center.

Dans quelle mesure cet article a-t-il été utile ?



How can I track my order?

To diversify its product range, Autonomous is currently cooperating with a number of third-party sellers. In most cases, third-party sellers handle customer service for orders shipped directly from them. You can find the seller's name right under the product name.

Autonomous send an email with a tracking link as soon as your package ships, which you can use any time to check its progress.

• On Autonomous.ai, select Sign in at the top right.
• Select Your orders.
• If you're logged in to your account, select Track Your order. For orders with 8 digits or less, please track your shipment using this link: track-order.autonomous.ai

For more information about your Order Status definition, visit this article or contact us.

Dans quelle mesure cet article a-t-il été utile ?



Why was only part of my order delivered?

If you order is shipped in multiple packages, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.

Dans quelle mesure cet article a-t-il été utile ?



How do I assemble my Autonomous SmartDesk?

Our SmartDesk comes with an instruction manual included in the box. For a clear step-by-step guide on how to assemble your Autonomous SmartDesk, please view the instructional videos below for

• Autonomous Desk Eureka (SmartDesk Core)
• SmartDesk Pro
• SmartDesk Core FID (2023)
• SmartDesk Connect 
• SmartDesk Corner

For more information about the Autonomous Product Guide, you can also visit our Youtube channel or contact us.

Dans quelle mesure cet article a-t-il été utile ?